Frequently Asked Questions
Check the most frequently asked questions here, if you still need help, then please contact me.
Let's talk about it. Fill out the form on the Contact Us page and let me know what you have in mind.
Items CAN NOT be returned or exchanged once shipped. If, for any reason, you are unhappy with your purchase, contact me (RebeccaKhanArt@gmail.com) and we will discuss a solution.
Yes, we do! Just choose “bank deposit” as your payment option (Cash on delivery option is not available for international orders) and, when your order is complete, send an email with your order number to RebeccaKhanArt@gmail.com with “International Order” in the subject title.
I will get back to you within 3-5 business days with a shipping quote for your order and instructions on how to make the payment. After your payment for the order and the shipping is complete, your purchase will be on its way!
Originals are usually ready to ship right away however, some may take 1-2 weeks to prepare for shipment to ensure that the piece will arrive to you in the best condition. You will be informed via the email you provided with us if that is the case.
I strive to ship out all orders within 3-5 business days, but please keep in mind that shipping delays might occur on behalf of the courier and that is entirely out of my control.
The email/SMS that you provided at checkout will be used to let you know when your order has shipped and will be used by the courier service to contact you (if needed) at time of delivery.